Last updated: January 2026
Who we are
Novel Solutions is a U.S-based e-commerce development and consulting company specializing in Magento, WooCommerce, performance optimization, automation, and AI-powered workflows.
Our website address is: https://www.novelsolutions.tech
For privacy matters, you can reach us at: hello@novelsolutions.tech
What personal data we collect and why
Contact forms
When you submit a form (including contact requests or booking a technical review), we collect your name, email address, optional company information, and your message. We also record your IP address to prevent spam. We use this data solely to respond to your inquiry and evaluate project fit.
Comments
If comments are enabled, we collect the data shown in the comments form, your IP address, and browser user agent to help with spam detection. An anonymized hash of your email address may be shared with Gravatar to display an avatar. After approval, your avatar is visible publicly with your comment.
Media
If you upload media files, avoid images containing embedded location metadata (EXIF GPS), as other visitors may extract this information.
Cookies
We use cookies to support core functionality including login sessions, display preferences, and remembering information you enter on forms. These cookies typically expire automatically and do not contain sensitive data. You may disable cookies through your browser settings, though certain features may not function as expected.
If you select “Remember Me” when logging in to an account, login cookies persist for two weeks. Editing and publishing articles may set cookies that indicate post IDs for reference; these expire after one day.
Analytics
We use analytics tools (such as Google Analytics) to understand visitor usage and improve site performance. Analytics data may include pageviews, time on page, device/browser information, and referring sources. Analytics does not include personal information unless you submit it to us voluntarily through a form.
Embedded content from other websites
Pages on this site may include embedded content such as videos, maps, or articles. Embedded content behaves as if you visited the external website directly and may allow those websites to collect additional data, including cookies and tracking if you are logged in to their service.
Email marketing
If you subscribe to email updates, we store your name and email address for communication purposes. You can unsubscribe at any time using a link in the email or by contacting us directly. We do not sell or rent email lists.
AI chatbot interactions
If you interact with an AI chatbot or automated assistant on this site, your messages may be processed to improve support quality. We do not use conversation data to train public models. Your interactions help us better tailor responses and services.
Case study submissions
If you provide information for potential publication in a case study, that information will only be published with your explicit written consent.
Who we share your data with
We may share data with trusted service providers to operate our business, including hosting providers, email delivery platforms, analytics services, and automated spam/security systems. We do not sell personal data.
How long we retain your data
Comments and comment metadata are retained indefinitely unless removed at your request. Contact form submissions may be kept for business reference unless you request deletion. Analytics data is retained per provider policies.
Registered user information (if applicable) is retained until an account is deleted or we receive a removal request. Users may edit their profile information at any time except for their username.
Your data rights
You may request a copy of personal data we hold about you, request corrections, or ask for deletion where legally permissible. Email privacy requests to: hello@novelsolutions.tech. We may require identity verification before processing certain requests.
Where your data is sent
Visitor comments and form submissions may be checked through automated spam detection services. Certain service partners may process or store data in other countries depending on their infrastructure.
Security measures
We use HTTPS encryption, firewall protection, access controls, and active monitoring to protect data. No system can guarantee complete security, but we take commercially reasonable steps to safeguard your information.
Children’s privacy
This website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors.
Changes to this policy
We may update this privacy policy periodically. The “Last updated” date will be adjusted to reflect revisions.
Contact information
For privacy questions or requests, contact us at:
customer@novelsolutions.tech