1. Digital Products & Software Licenses
All software products sold on novelsolutions.tech, including NS AIChatbot for Magento 2, are digital products delivered electronically.
✅ 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible software purchases.
You may request a full refund within 30 days of purchase if:
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The software does not function as described, or
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The product is not compatible with your environment despite reasonable installation efforts, or
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You decide the product is not a good fit for your business needs
2. Refund Eligibility Conditions
To qualify for a refund:
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The request must be submitted within 30 calendar days of the original purchase date
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You must stop using the software upon refund approval
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Any provided license keys, source code access, or delivered files must not be redistributed
Refunds will not be granted if:
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The request is made after the 30-day period
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The software has been significantly modified beyond its original structure
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The product was purchased for malicious, abusive, or fraudulent use
3. Installation & Configuration Services
Free installation and configuration are included with eligible products.
Because installation is provided at no additional cost:
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Installation services themselves are non-refundable
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If a refund is approved, it applies only to the software license fee
4. OpenAI & Third-Party Services
Our products may require third-party services (such as OpenAI) to function.
Please note:
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We do not sell or resell OpenAI subscriptions
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Any fees paid to third-party providers are not refundable by Novel Solutions
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You are responsible for managing and canceling third-party subscriptions directly with the provider
5. How to Request a Refund
To request a refund, please contact us at:
📧 Email: support@novelsolutions.tech
Include the following:
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Order number
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Product name
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Brief explanation of the issue or reason for the request
We typically respond within 1–2 business days.
6. Refund Processing
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Approved refunds are processed to the original payment method
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Processing time may take 5–10 business days, depending on your payment provider
7. Chargebacks & Disputes
We encourage customers to contact us first before initiating a chargeback.
Unauthorized or abusive chargebacks may result in:
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License revocation
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Denial of future purchases or support
8. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.
9. Contact Information
If you have questions about this policy, please contact:
Novel Solutions
🌐 https://novelsolutions.tech
📧 customer@novelsolutions.tech